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Delivery & Returns

Delivery

Each bottle will be carefully packaged in its beautiful drawstring bag, a ribbon tied gift box and recyclable discrete mailing bag. Orders received by 2pm will be despatched on the same working day.

Free UK Delivery - UK orders will be despatched by Royal Mail Signed for® 1st class.  Royal Mail aims to deliver the next working day.

European Orders will be sent via Royal Mail International Tracked and Signed at a cost of £15.05 and will take 3-5 working days.  

International Orders will be sent via Royal Mail International Tracked and Signed at a cost of £20.60 and will be delivered in 5-7 working days.

Returns policy

We hope that you love your hot water bottle as much as we do, however in the event that you wish to return or exchange it, please email sales@thefurhotwaterbottlecompany.co.uk.

Items must be returned in their original condition within 14 days of receipt. Please ask for proof of postage from the Post Office for your returned item as we can not be held responsible for anything that gets lost or damaged in transit.