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Delivery & Returns

Delivery

Each bottle will be carefully packaged in its beautiful drawstring bag, a gift box with branded ribbon within a mailing box and finally in a discrete mailing bag.

Free UK Delivery - UK orders will be despatched by Royal Mail Signed for® 1st class.  Royal Mail aims to deliver the next working day.

European Orders will be sent via Royal Mail International Tracked and Signed at a cost of £15.05 and will take 3-5 working days.  

International Orders will be sent via Royal Mail International Tracked and Signed at a cost of £20.60  and will be delivered in 5-7 working days.

 delivery of our products

 

Returns policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Please email sales@thefurhotwaterbottlecompany.co.uk to start the return/exchange process. This notifies us of your reason for return. We will reply with an email within 24 hours including instructions on where to return your item/s to. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange. 

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

Late or missing refunds (if applicable) 
If your refund is delayed, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.